The general rules, free to everyone — whichever side you're on. What no guide can do is read your dates, your notice, your paperwork: that is the bespoke check, and it takes about ten minutes.
Is the proposed increase within the cap? The arithmetic, step by step, with the validity reminders around the number.
Read nowThe sequence, the people in the room, and what the decision-maker needs from you.
Read nowThe statutory requirements, step by step, including the 2026 case law on postal service.
Read nowWhy the statement of account decides these cases — for both sides.
Publishing shortlyWhat counts as lawful retention, and how to evidence a deposit claim.
Publishing shortlyThe sequence the law requires before an arrears termination — and where it goes wrong.
Publishing shortlyPagination, chronology, advance lodgement — the mechanics that win hearings.
Publishing shortly